Service Level Agreement In Cloud Computing
Ein service level agreement sla bezeichnet einen rahmenvertrag bzw.
Service level agreement in cloud computing. Die schnittstelle zwischen auftraggeber und dienstleister fur wiederkehrende dienstleistungen. Slas are output based in that their purpose is specifically to define what the customer will receive. The contract for cloud services from sap consists of three main building blocks. The most common component of sla is that the services should be provided to the customer as agreed upon in the.
The order form data processing agreement and general terms and conditions are generally the same for any cloud service on our price list while the cloud service description is a product specific collection of terms. Cloud computing is shared pools of configurable computer system resources and higher level services that can be rapidly provisioned with minimal management effort often over the internet. Cloud computing deutsch rechnerwolke oder datenwolke ist eine it infrastruktur welche beispielsweise uber das internet verfugbar gemacht wird. It features free articles services and product listings that can be used to develop a service oriented architecture using web services and cloud computing.
A service level agreement sla is a commitment between a service provider and a client. Particular aspects of the service quality availability responsibilities are agreed between the service provider and the service user. Le service level agreement sla ou entente de niveau de service est un document qui definit la qualite de service prestation prescrite entre un fournisseur de service et un client. A service level agreement sla is a contract between a service provider and the end user that defines the level of service expected from the service provider.